My subscription was supposed to end last August but this magazine keep sending their magazine and demanding payment. So, after receiving this third reminder which in my view sound like a blackmail so I sent a complaint via email to their customer service. Please excuse my grammar and sentence structure. It is a spur of the moment email, so I am not in the mood to actually soften the tone or reread the email.
Dear sir/madam
I am greatly upset after receiving your latest reminder dated 21 December 2007. Please bear in mind, I never requested for an extension of subscription of your magazine. I also tried to call your customer service phone line to explain about this but your phone line were either engaged or unanswered. And you still keep sending the magazine.
A good businessman/woman should always make sure they get the money first before delivering the products but in your case you choose the smart way of giving a customer the products and then force the customer to pay the money later.
Please do not worry about the 3 magazines you dispatched earlier as I still kept them unopened. I'll send them back to the address on the packet as soon as I receive an explanation from your side.
Your action in handling this matter has shown me how unethical and unprofessional your organization in handling the customer. Just an advice from your soon to be ex-reader, do improve on your customer service and please don't resolve in blackmailing your reader into paying something that they don't want. Always ask the customer first. If they do not say anything, don't assume they agree. Another thing, please do not send any more competition forms to my address as I never bother to open any of them. Save the tree please.
And here are my details for your reference:-Name : Miss X
Account No : x-xxx-xxx-xxx-x
Do not look forward to any subscription from me; I've wasted enough time and money.
Thank you.
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